Consumer Protection
For peace of mind, your Princess holiday is fully protected.
The combination of travel services offered to you by Princess Cruises is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all UK rights applying to packages. Princess Cruises will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Princess Cruises has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
Please click here for more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018. You can also view a copy of the Package Travel and Linked Travel Arrangements Regulations 2018.
Air Travel Organiser's License (ATOL) Protection
The fly-cruises on this website are financially protected by the Air Travel Organiser's Licence (ATOL) scheme. Our ATOL number is 6294. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. ATOL protection does not apply to all holiday and travel services listed on this website. All non-fly cruises sold in the UK are protected by the Association of British Travel Agents and Institute of Travel Agents Ltd (ABTA). Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information, or visit the ATOL web site for more information about financial protection and the ATOL Certificate.
Association of British Travel Agents (ABTA)
We are a Member of the Association of British Travel Agents (ABTA), membership number V8764. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to ABTA's web site to use their simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on the ABTA's web site. You can also access the European Commission Online Dispute (ODR) Resolution platform. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Please see the links below for details of legislation governing your carriage, as per our Booking Conditions:
Athens Convention relating to the Carriage of Passengers and their Luggage by Sea:
Athens Convention 1974 (PDF)
Athens Convention 2002 (PDF)